Salesforce User Basics: Learn About the Salesforce Customer Success Platform

Study for the Administrator Certification Exam > Object Manager and Lightning App Builder (15%) > Salesforce User Basics > Learn About the Salesforce Customer Success Platform

이 강좌는 맨 앞에 와있어야겠다.

1. Collaborating in Salesforce is helpful for:
   A. Building an online, searchable content source over time.
   B. Collaborating in context on individual deals and records.
   C. Crowdsourcing expertise from across your company.
   D. Creating groups, following people and topics, and asking questions.
   E. All of the above
2. CRM stands for:
   A. Customer Relationship Management.
   B. Client Relations Management.
   C. Cloud Relational Metadata.
   D. Collaborate Relate Market.
3. When converting a lead, the following three records are created:
   A. Contract, quote, and opportunity.
   B. Contact, account, and report.
   C. Contact, account, and opportunity.
   D. Field, app, and object.

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